Senior Application Analyst

Job Title:  Senior Application Analyst

Location:  Green Bay, WI

Pay: $38.00 - $43.00 / hourly


Essential Job functions:

  • The Senior Application Analyst is the primary position for those individuals with previous application and business analysis experience.  The Senior Application Analyst is recognized as a business resource and process expert within the company. The incumbent may have or attained expertise in a specific application or development area.  The incumbent may bring with them significant experience from one or more of the Business Applications Systems, Application Services, Web Administration, Database administration or other IS discipline. Tasks require limited supervision and guidance from management and more experienced analysts.
  • Independently performs application problem resolution.
  • Escalates and notifies management of business impacting problems.
  • Tracks all Tasks and problem reports in his/her queue and communicates problem solutions and resolution to affected parties as appropriate.
  • Determines problem resolutions and clearly documents resolutions on problem reports.
  • Recommends technical solutions to reported problems, identifying pros and cons of each solution.
  • Uses tools to proactively monitor the application and processing platform systems to identify problems as soon as possible.
  • Participates in projects as a Subject Matter Expert.
  • Leads small to medium projects as a Project Manager.
  • Provides feedback to management and other internal organizations on product usage problem areas.
  • With the IT Management, develops action plans based on measurements and metrics.
  • Correlates call and problem data to determine trends.
  • Designs and implements support applications or subsystems.
  • Identifies and recommends uses for new support products through formal proposals.
  • Influences technical management in the area of application planning, system design, and product selection.
  • Participates in the evaluation of new application and product requirements and specifications.
  • Advises management regarding Analyst staffing and training needs.
  • Continues the development of extensive technical knowledge of hardware, software and applications and their uses.
  • May act as a mentor for Application Analysts.






Required Education and Experience:

·         Bachelor’s degree or university degree or program certificate; and/or related experience and/or training; or equivalent combination of education and experience.

·         Minimum 10 years of previous Application development and support experience.

·         Thoroughly understands the principles and concepts of the key technology in use at location, including, Platform Processing Systems, Business Applications, Business processes, and security.

·         Proficient with personal computers and related software.

·         Understands telecommunications and computer systems terminology.

·         Knowledge of .NET, C#, and Web Development Languages.

·         Knowledge of SQL Database Administration.

·         Understands the general functional capabilities of all deployed applications and technology.

·         Is considered an expert in two or more application/business disciplines or related systems disciplines (such as Business Process, Application Development, DB Management, application performance, etc.).

·         If a recognized expert in a specific area then will display advanced knowledge of that discipline in the appropriate design and support aspects.  Particulars being established within the particular specialty.

·         Familiar with alternative solutions and systems to those deployed.


Other Skills / Abilities:


  • Able to analyze difficult/complicated situations with careful attention to detail as it fits into the larger picture
  • Strong, proactive and creative problem-solving skills
  • Able to easily and positively adjust to changing priorities and department processes.
  • Ability to effectively work with very difficult/angry/aggressive customers in a sensitive, flexible and yet professionally assertive (non-aggressive), proactive manner.
  • Effectively manages time and work flow to meet schedules.
  • Effectively communicates with internal personnel and external users.
  • Expresses ideas and technical subject matter clearly and concisely.
  • Is capable of managing multiple problem resolutions or projects simultaneously.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.